Stay Privacy Policy

At Stay Casino, we respect your privacy and are committed to protecting your personal data whenever you visit Stay Casino.com or use our services. This Privacy Policy explains how we collect, use, store, and protect your information when you register, play, or communicate with us. By creating an account with us, you agree to the practices described below.

Information We Collect

We collect several categories of information to provide a secure and personalized gaming experience. When you complete stay casino registration, we gather personal details such as your name, date of birth, email address, phone number, and country of residence. Financial information is also collected when you make deposits or request a withdrawal through our supported payment methods.

• We gather your registration data, including contact and identity details
• We collect payment and transaction information when you deposit or withdraw funds
• We track your gaming activity, including games played, stakes, and session duration, to improve our services
• We record technical data such as IP address, device type, browser, and operating system
• We may collect data from your communications with our support team via email or LiveChat

How We Use Your Information

Our Stay Casino platform uses your personal data for several legitimate purposes. We use your information to verify your identity, process transactions, prevent fraud, and comply with our licensing obligations under our Curaçao license. We at Stay Casino also use your data to personalize bonus offers, including our Welcome Package, VIP Welcome Pack, and promotions such as the Weekend Reload Bonus or Unlimited Free Spin Tuesday.

• We process your data to manage your account and verify your eligibility to play
• We use your contact information to send important notifications about your account
• We analyze your activity to offer tailored bonuses and tournament invitations
• We use your data to detect and prevent money laundering, fraud, and underage gambling
• We may use your information to respond to support requests sent to support@Stay Casino.com

Legal Basis for Processing

We at Stay only process your personal data where we have a lawful basis to do so. This includes performance of our contract with you, compliance with legal and regulatory obligations, our legitimate business interests, and, where required, your explicit consent. Our Stay Casino compliance team regularly reviews our data processing activities to ensure they remain lawful and proportionate.

Sharing Your Information

Our Stay Casino platform does not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business effectively.

• We share data with payment processors such as CoinsPaid and MiFinity to process deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulators, auditors, or law enforcement when legally required
• We share limited data with game providers like Pragmatic Play, Yggdrasil, and Evoplay to deliver gameplay features
• We may share information with marketing partners to deliver relevant promotions, only with your consent where required

Data Security

We are committed to protecting your data using industry-standard security measures. Our Stay Casino systems use encryption technology to safeguard sensitive information such as passwords and payment details. We restrict access to personal data to authorized personnel only, and we regularly review our security protocols to prevent unauthorized access, loss, or misuse of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing Stay Casino. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our site. For more details, please refer to our separate Cookie Policy, which explains the types of cookies we use and how you can manage your preferences.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, regulatory, and accounting requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with applicable data protection laws.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to legal retention obligations
• You may object to or restrict certain types of data processing
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at support@Stay Casino.com, and we will assist you promptly.

International Data Transfers

As we serve players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, your data may be transferred and processed in countries outside your home jurisdiction. We ensure appropriate safeguards are in place to protect your information whenever such transfers occur.

Responsible Gambling and Data

We use certain personal and behavioral data to support responsible gambling initiatives. This allows us to identify patterns that may indicate problem gambling and to offer tools such as deposit limits, self-exclusion, and cooling-off periods. We take this responsibility seriously and use data solely to protect our players' wellbeing.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed, with funds handled in accordance with applicable regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, or email us at support@Stay Casino.com. We are always ready to address your privacy concerns promptly and transparently.