Stay Responsible Gaming

At Stay, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional hardship. We are committed to promoting responsible gaming practices across our platform, and we want every player who logs in to Stay Casino to feel confident that their wellbeing comes first. This page outlines the tools, resources, and policies we have put in place to help you stay in control of your play.

Our Commitment to Responsible Gaming

We at Stay Casino recognize that for the vast majority of our players, gambling is a fun leisure activity. However, we also understand that for a small number of individuals, gambling can become problematic. That is why our Stay platform incorporates responsible gaming features at every stage of the player journey, from registration through to withdrawal. We continuously review our policies to ensure we meet the expectations of our licensing authority and the needs of our community.

Our Stay team works to ensure that marketing, bonus offers, and promotional communications are presented responsibly. We do not target vulnerable individuals, and we take extra precautions when it comes to advertising our Stay Casino welcome bonus, free spins, and VIP programs to ensure they are not misleading or aimed at those who may be at risk.

Recognizing the Signs of Problem Gambling

We encourage every player to regularly assess their own gambling habits. Common warning signs that gambling may no longer be under control include:

We notice you are spending more money or time on gambling than you originally planned
You are chasing losses by depositing more funds than you can afford
Gambling is affecting your relationships, work, or daily responsibilities
You feel anxious, irritable, or preoccupied with thoughts of gambling
You are borrowing money or using funds meant for essential expenses to gamble
You find yourself hiding your gambling activity from family or friends

If any of these signs resonate with you, we strongly encourage you to make use of the tools described below or to seek professional support.

Tools We Offer to Help You Stay in Control

Here at Stay, we provide a range of account management tools designed to help you set healthy boundaries around your gaming activity. Our Stay platform allows you to configure the following directly from your account settings.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, we will prevent further deposits until the period resets. You can lower your limit at any time with immediate effect; however, increasing a limit will only take effect after a short cooling-off period, in line with responsible gaming best practice.

Loss Limits and Wager Limits

Our system also enables you to restrict the amount you are permitted to lose or wager within a set timeframe. We recommend reviewing these settings periodically, especially after participating in our tournaments, lottery draws, or Fortune Wheel promotions, where excitement can sometimes lead to higher spending than intended.

Time-Out and Cooling-Off Periods

If you need a short break, our Stay Casino team allows you to activate a temporary time-out ranging from 24 hours to several weeks. During this period, you will be unable to log in or access your account, and we will suspend all marketing communications to you.

Self-Exclusion

For players who require a longer-term solution, we offer self-exclusion for a minimum of six months, up to a permanent exclusion. Once self-exclusion is activated, we will close your account, halt all promotional emails and notifications, and prevent you from registering a new account with us during the exclusion period. We at Stay Casino take self-exclusion requests seriously and will not reactivate an account before the agreed period has expired, even upon request.

Reality Checks

We provide reality check notifications that remind you how long you have been playing during a session. This feature helps you stay aware of your gaming activity in real time and make informed decisions about whether to continue.

Age Verification and Protecting Minors

We are legally required, and fully committed, to preventing anyone under the age of 18 (or the legal gambling age in their jurisdiction) from accessing our services. Our Stay registration process includes identity and age verification checks, and we reserve the right to request documentation at any stage, including before processing a withdrawal.

We strongly recommend that parents and guardians install parental control software on shared devices to prevent underage access to our Stay platform. Reputable filtering tools such as NetNanny, CyberPatrol, and similar services can help restrict access to gambling websites.

Restricted Jurisdictions and VPN Use

Our services are not available to residents of certain restricted countries, and we actively work to ensure that our offerings remain compliant with local regulations in each of our target markets, including Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia. Using a VPN to bypass our geographic restrictions is strictly prohibited, and doing so may lead to the confiscation of winnings and closure of your account. We encourage players to only access our Stay platform from permitted locations.

Support Organizations and External Resources

We believe that professional support services play a vital role in helping players who are struggling with their gambling habits. We encourage anyone affected to reach out to independent organizations, including:

GamCare – free advice, support, and counselling for anyone affected by problem gambling
BeGambleAware – information and tools to help players gamble more safely
Gambling Therapy – a global online support community available in multiple languages
Gamblers Anonymous – peer support meetings for individuals seeking recovery
GAMSTOP – a national self-exclusion scheme available in certain jurisdictions

Our Stay support team is also available 24/7 via live chat and email at support@Stay Casino.com should you wish to discuss setting limits, requesting a time-out, or initiating self-exclusion. If you need to manage your account settings, you can do so easily after completing the Stay Casino login process.

Our Approach to Bonuses and Promotions

We design our welcome bonus packages, Unlimited Free Spin Tuesday offers, Weekend Reload Bonus, lottery draws, and VIP Welcome Pack with clear wagering requirements and terms, which we encourage every player to read carefully before opting in. At Stay Casino, we never pressure players to deposit beyond their means, and all of our bonus terms are presented transparently within your account and our promotions pages.

Reviewing and Updating Your Responsible Gaming Settings

We recommend that you revisit your responsible gaming preferences on a regular basis, particularly if your personal circumstances change. You can update your deposit limits, activate a time-out, or request self-exclusion at any time by contacting our support team or adjusting your settings in your account dashboard. Our Stay platform is built to make these controls simple to find and easy to use, because we want you to always feel in charge of your gaming experience.

Ultimately, we want gambling at Stay to remain what it should be: entertaining, safe, and within your control. If at any point it stops feeling that way, we urge you to use the tools provided or contact one of the support organizations listed above.

Content updated: October 02, 2026