Stay Casino Terms

Welcome to Stay Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account and using our platform, you agree to be bound by these terms in full. Please read them carefully before you start playing at Stay Casino.

About Our License and Operations

We operate under a Curaçao gaming license, established in 2021 to provide secure and fair online gambling services. Our platform targets players from Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, and Slovenia. We provide our services in English, German, Norwegian, French, and Slovenian to accommodate our diverse player base. We are not permitted to offer our services to residents of restricted jurisdictions, and it remains your responsibility to verify that online gambling is legal in your location before registering.

Eligibility Requirements

• You must be at least 18 years old or the legal gambling age in your jurisdiction
• You must not reside in any of our restricted countries
• You must provide accurate and truthful registration information
• You may only hold one account with us at any time

Account Registration and Verification

When you create an account at Stay Casino, we require accurate personal details including your name, date of birth, address, and contact information. Our verification procedures (KYC) help us comply with anti-money laundering regulations. We reserve the right to request additional documentation at any time, and withdrawals may be delayed or suspended until verification is complete. We at Stay Casino take identity protection seriously and will never share your data without proper legal basis.

Deposits and Withdrawals

Our casino accepts multiple currencies, including EUR, USD, CAD, AUD, NZD, NOK, and several cryptocurrencies such as BTC, ETH, LTC, DOGE, and BCH. The minimum deposit and minimum withdrawal amount is A$20. We support deposit methods such as Mastercard, Visa, Maestro, Neosurf, ApplePay, MiFinity, Jet, and CoinsPaid. For withdrawals, we process payments through Bank Transfer, MiFinity, and CoinsPaid.

Our withdrawal limits are set at €4000 per day, €10000 per week, and €30000 per month (or currency equivalents). Processing times vary depending on your chosen method: e-wallets typically take 0-1 hours, card payments 24-72 hours, and bank transfers 5-7 business days. Overall pending time before cashout approval ranges from 1 to 72 hours, depending on verification status and withdrawal history.

Bonuses and Promotions

At Stay Casino, we offer a generous Welcome Package worth up to A$5000 plus 350 Free Spins across your first five deposits, each requiring a minimum deposit of A$30. We also provide a VIP Welcome Pack worth up to A$50,000 and 780 Free Spins for qualifying high-roller deposits. Additional promotions include our Unlimited Free Spin Tuesday, Weekend Reload Bonus, Birthday Bonus, regular tournaments, a lottery system, our Unique Event Calendar, a daily Fortune Wheel, and weekly cashback of up to 7%.

All bonus offers are subject to wagering requirements, typically x40 for free spins and deposit bonuses, and x5 for cashback rewards. We reserve the right to modify, cancel, or withdraw any promotional offer at our discretion, and to void winnings obtained through bonus abuse, fraudulent activity, or breach of these terms. Our Stay Casino bonus terms require that free spins and bonus funds be used within specified timeframes, and unused bonus funds may expire.

Bonus Abuse and Restrictions

• We prohibit the use of multiple accounts to claim bonuses repeatedly
• We may request proof of deposit source for high-value bonus claims
• We reserve the right to adjust winnings resulting from technical errors
• Our team monitors promotional activity for suspicious patterns

Games and Fair Play

We feature over 9000 slots, 500+ live dealer games, and more than 800 jackpot titles from leading providers including Pragmatic Play, Yggdrasil, Push Gaming, Playson, Evoplay, and many more. Our live casino games are powered by Lucky Streak and Vivo Gaming. All games undergo regular testing to ensure fairness, and our Random Number Generators are certified by independent auditors. We offer blackjack, roulette, craps, video poker, scratch cards, and a wide range of pokies for both desktop and mobile play.

Responsible Gambling

We are committed to promoting responsible gaming practices. Our platform includes self-exclusion tools, deposit limits, and reality checks to help you manage your play. If you believe you may have a gambling problem, we encourage you to contact our support team or seek help from a professional organization. Using a VPN to bypass our provider's regional block is strictly prohibited and may lead to confiscation of winnings.

Customer Support

Our support team is available 24/7 via live chat and email at support@Stay Casino.com. We currently offer customer assistance in English. Should you encounter any issues with deposits, withdrawals, bonuses, or account verification, our Stay Casino support staff will assist you promptly.

Limitation of Liability

We strive to provide uninterrupted access to our services, but we do not guarantee that our website will always be free from errors, delays, or technical issues. We are not liable for any losses resulting from circumstances beyond our reasonable control, including internet connectivity issues, third-party payment provider delays, or force majeure events. By using Stay Casino, you accept that gambling involves financial risk and you participate at your own discretion.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Updated terms will be published on our website, and it is your responsibility to review them periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, breach of these terms, underage gambling, or any other violation of our policies. In such cases, we may withhold winnings and require additional verification before releasing any remaining balance. Our Stay Casino team conducts thorough investigations before making final decisions regarding account closures.

Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to our support team via live chat or email. We at Stay Casino value transparency and are always ready to clarify any aspect of our policies, bonus terms, or account procedures.